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Create Art and Gifts Customer Service

Create Art and Gifts Customer Service

Please use the Contact Us form or contact customer service at:

customerservice@createartandgifts.com

Or you can call us toll free at (888) 436-2559 Monday- Friday 9:00 am to 5:00 pm EST.

Please be sure to provide the following info when contacting us so we can best assist you:

  1. Your name and contact information.
  2. Your order number if you have one.
  3. As much information as you can about what we can assist you with.

Shipping and Delivery

Our on demand production time (every order is made just for you) is 3 days, so if you have placed your order 3 days ago or earlier, then most likely it’s already on its way. You should receive it within 14 business days depending on your destination and the shipping method you opted for. You can track your order from the Track Your Orders link on our website or through the links sent to you via e-mail when you placed your order.

Returns and Replacements

Items without Personalization

We will gladly accept the return of any item you purchased in its original, unmarked and unused condition within 30 days of the shipment date. A full refund, less 10% restocking fee and less shipping charges, will be promptly issued to your credit card.

Personalized Items

We want you to be happy with your order, however items that have your custom imagery and/or text are not returnable unless they were damaged in shipping or contain a manufacturing defect. We cannot offer returns or refunds based on flaws in the customer photo file or decisions made by the customer after the order was placed. Please see how we take care of Damages/Defects.

Payment

We accept Visa, MasterCard, American Express, and Discover via our secure checkout. Additionally we accept payment through PayPal. We do NOT accept phone orders, checks by mail or bitcoin. Sales tax will be collected if your order is being delivered to Kentucky.

Promotions

From time to time, we offer discounted or free shipping, discount promotional codes, and more! Some of these incentives require the use of a discount code at checkout other times the promotion is applied site wide and you get the incentive for buying at that special time.

Tracking and Viewing Orders

You can track your order from the Track Your Orders link on our website or through the links sent to you via e-mail when you placed your order.