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Returns to Create Art and Gifts

Returns to Create Art and Gifts

Items without Personalization

We will gladly accept the return of any item you purchased in its original, unmarked and unused condition within 30 days of the shipment date. A full refund, less 10% restocking fee and less shipping charges, will be promptly issued to your credit card. Contact us at customerservice@createartandgifts.com.

When contacting us, be sure to include:
  1. Your name and contact information.
  2. The order number.
  3. As much information as you can about what you are unhappy about with your order.

Personalized Items

We want you to be happy with your order, however items that have your custom imagery and/or text are not returnable unless they were damaged in shipping or contain a manufacturing defect. We cannot offer returns or refunds based on flaws in the customer photo file or decisions made by the customer after the order was placed. Please see how we take care of Damages/Defects.